We now post to P.O. Boxes! Australian shipping: - Melbourne = 1-2 business days $6.20 - Rest of Australia (Victoria included) = 1-5 business days $9.30 - Express Postage = $15 International: Sendle: $15.50 5-15 business days (may extend due to covid) Express Aus Post International Shipping: $41

Due to this piece being handmade by our small team, you may return this piece up to 2 days after receiving the item. Any time after this a store credit will be issued upon return. Faulty items: If your item arrives faulty please get in touch with us as soon as you receive the piece and we can accommodate you. If your item breaks / appears faulty after the 2 day returns period please email us so we can get to the bottom of it!

Please email us if your order has arrived faulty or you believe there is an issue, we will be more than happy to help! Email: marlowsjewels@gmail.com

We do! If you look at the shipping info under a product description, there is a price indicated for international shipping which you can then select when you check out. We are currently looking for an express option for international shipping. We are working to ensure you can enjoy your jewels faster so this may change, just keep an eye out!

No! We ensure that our mediums and materials bring you the best jewels for you to wear every day, therefore, they do not fade or green your skin. Our basics collection is vermeil gold, thus does not tarnis. Our statement collection is handmade from sterling silver, thus does require a bit of care. If cared for correctly you can prevent the pieces from tarnishing/fading. Check out our blog for ways to care for your statement silver pieces.

Send us an email or Instagram DM with the product you are inquiring about and we will give you an update on restocks, etc.

Yes. We source all our precious metals for our statement pieces from Palloys, the only Australian organisation certified by the Responsible Jewellery Council (RJC). You can find out more on their website.

We respect your privacy and we are committed to protecting your privacy. We are bound by, and committed to supporting, the Privacy Act 1988 (Cth). This Privacy Policy explains the way we collect, maintain and handle your personal information.

In the course of our activities, we collect and hold personal information about you. We will only collect personal information that is necessary to provide our products and services to you, including information needed to comply with legal and regulatory requirements. We may collect the following types of personal information: name email address, mailing or street address and other contact details bank account details if a refund is required

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including: from your completion of our website registration form through your use of our website during communications between you and us.

If we do not obtain all the information we need from you, some or all of the following may happen: we may not be able to provide you with and subsequently administer some or all of our products and services we may not be able to provide you with information about our products and services

We will only use your personal information for the purpose of providing you with our investment products and services. In managing your investment for you, we will use your personal information to: assess your registration on our website and provide our products and services to you communicate with you in relation to your interest in or purchase of our products - monitor, audit, evaluate and otherwise administer our products and services; provide you with access to protected areas of our websites; provide continuous service to you

In order to provide you with the services you require and for the purposes set out above, we may disclose your personal information to third party organisations. We take reasonable steps to ensure that third party organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may disclose your personal information to the following third parties: where required, or allowed under law, or in connection with legal proceedings We will not sell your personal information to other organisations. Nor will we provide organisations outside Studio Elwood with your personal information for purposes unrelated to the products and services we provide

We invest considerable resources to keep your personal information secure from misuse, loss, interference, unauthorised access, modification or disclosure. Access to and the use of personal information is regulated to prevent misuse or unlawful disclosure of the information. We use security procedures such as encryption, firewalls, intrusion detection and anti-virus technology to prevent unauthorised access. We also use valid log-in identification and password based security to achieve electronic information security. We retain information for so long as may be necessary to respond to issues that may arise at a later date, and longer in appropriate cases where required by law. When personal information is no longer required by us, it is destroyed or de-identified. As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

You may contact us by mail, phone, or email and request access to your information. We encourage you to contact our Privacy Officer directly (details below) if you so wish. We will ask you to verify your identity before we give you access. In normal circumstances we will give you full access to your information. However, there may at times be some legal reason requiring us to deny access, such as where granting access would interfere with the privacy of others or it would result in a breach of confidentiality. If access is denied we will give you written reasons for any refusal.

We may update this policy from time to time. Please review it regularly.